Buyeyeglass.com strives to offer high-quality, super affordable brand names and other quality eyewear to you. We have a strict quality inspection before shipping to ensure that you get a satisfactory product.
However, if something unexpected happens, which will lead to a defective pair of glasses, please rest assured it will be handled promptly.
Please contact the customer service center and we will be certain to deal with any issue that arises promptly so that you can have a pleasant purchasing experience.
I. If you receive a defective pair of eyewear (excluding those caused by accident, improper treatment) within 90 days receipt of shipment. Please contact Buyeyeglass.com Customer Service Center in time to request a replacement.
This warranty does not apply to normal wear and tear to the frames, lenses, or coatings. We will give you a discount coupon to buy another pair of glasses on our website beyond 90 days receipt of shipment.
II. You have thirty (30) days from the date you receive the glasses to contact us if you want a refund or return for any reason. Please refer to the following terms for the specific return privileges and refund policy.
1. Shipping damage: We will replace broken frames at no charge or give a full refund.
2. Receive wrong glasses: We will replace wrong frames at no charge or give a full refund.
3. Defective glasses: Please contact Buyeyeglass.com Customer Service Center, and we will replace or refund according to the actual situation.
4. Damaged within 30 days: If the damage caused by defective material or workmanship, rather than accident, negligence or careless mistake, we will remake and resend the glasses, or offer you a pair of new glasses, and you only need to pay the price differences.
5. Uncomfortable glasses: If you cannot see clearly or feel uncomfortable after receiving the new glasses, please first check the prescription you uploaded because customers often fill in the wrong prescription. If your prescription is correct, please have your glasses adjusted at your nearest optical. If it still causes discomfort, please contact Buyeyeglass.com Customer Service Center as soon as possible. We will deal with your problem and ensure you a satisfactory shopping experience.
6. If the size is not suitable and cannot be worn normally due to inappropriate selection, please measure the size of the frame used before and contact the Buyeyeglass.com Customer Service Center within 30 days after receiving the goods to handle the issue properly.
7. If you don't like the glasses you bought, please contactBuyeyeglass.com Customer Service Center within 30 days after receiving the glasses to exchange, refund or get other solutions.
8. If you accidentally fill in the wrong prescription or choose the wrong lenses, please contact Buyeyeglass.com Customer Service center for free change within 36 hours after payment; after 36 hours if the order has been processed or shipped, it cannot be changed. Please contact Buyeyeglass.com Customer Service for a proper solution. All the remake orders will be delivered as soon as possible. Hope you have a perfect shopping experience.
9. Cancellation: We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund within 7 business days. We cannot cancel the order if the product is already shipped out. Please contact Buyeyeglass.com Customer Service for a proper solution.
1. All returned orders need to be kept in their original packaging (including eyeglasses, eyeglasses case, etc.) to ensure that they will not be damaged during transportation.
2. Properly package the returned items and attach your order information and a brief explanation for your return. If there is a prescription problem, please attach your latest prescription.
3. If you have any problems, please contact Buyeyeglass.com Customer Service center to ensure that your problems can be properly resolved.
You may contact Buyeyeglass.com Customer Service Center via the following ways:
Our online chat agents/
Tel: 1-(718)-480-1212 (10:00AM - 7:00PM) EST.